LunarCloud understands the importance of ensuring compliance, with all regulations applicable to its business; and as such, is delighted to confirm that it is compliant with General Data Protection Regulation (“GDPR”) and UK Data Protection laws, both in its capacity as Processor and Controller.

GDPR rules on data protection, further supports and strengthens our policy decisions, about how we; handle, process, store, access, secure and retain data. We have a dedicated Data Protection Officer (“DPO”) who is responsible for ensuring that the organisation is compliant at all times.

LunarCloud has a Data Protection Policy that describes the privacy practices in detail: https://lunarcloud.net/data-protection-policy/. This policy has particular emphasis on the processing of personal data of all company stakeholders, to include clients. As a service provider, LunarCloud acts as a Processor and the client acts as a Controller.

LunarCloud has a Website and Cookies Policy, which can be found by accessing the following link: https://lunarcloud.net/website-cookies-privacy-policy/

LunarCloud subscribes to the following systems / tools to store data:

• Office 365 (documentation storage server – SharePoint and OneDrive)
• HubSpot CRM (customer and prospect contact details and notes)
• MailChimp (email marketing tool)

The organisation maintains a Document Retention Schedule that clearly defines the type of data, source, purpose, description, where it is held, justification, whether it is a legal requirement or required for business reasons, retention period and retention reasons. This Document Retention Schedule is split into different internal disciplines and services.

All data subjects have the right to be forgotten and therefore can request the removal of personal data by emailing the DPO on info@lunarcloud.net. LunarCloud will action this request and confirm in writing, within 56 hours, after the complaint has been received.

Some personal data will be shared with third-party organisations, as part of the services we are providing, however in all cases, we will obtain consent from the data subject, prior to third-party submission.

Should you have any questions, or require copies of our specific GDPR policies, you are requested to contact your main LunarCloud representative or email info@lunarcloud.net

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